ArcheAge

Q
How can I get a refund on ArcheLife?
A
You can cancel ArcheLife based on the remaining time and can't cancel the used items when cancelling the package type(ArcheLife+item)
In case you cancel the ArcheLife, the actual amount to be refunded is computed based on the refund calculation per product
To request Purchase Cancellation(refund), Click XL CASH menu on page upper right and go to [Item Purchase History > Purchase History] menu.
 
<ArcheLife refund calculation>
- Price - Used Amount(Daily  Price X Day passed) = Refund remaining XL Cash
     * Daily Price : 330 XL Cash
     * Daily Price = Price of monthly ArcheLife/30(days)
 
<ArcheLife promotion refund calculation>
- Price - Used Amount(Daily  Price X Day passed) - Price of used item = Refund remaining XL Cash
     * Daily Price : 330 XL CASH
     * Daily Price = Price of monthly ArcheLife/30(days)
     * Price of used item : announced price of the item
 
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