ArcheAge

Q
How to send GameGuard ERL File
A
In case the problem with GameGuard is not solved even if you follow all steps of the  guidelines in FAQ, please attach the log file to an email and send it to us.
 
Five ERL files( npgl.erl, npgg.erl, npgmup.erl, npsc.erl, npgm.erl) are newly created in the GameGuard subfolder of the folder where the game is installed every time you start the game.
 
Please attach those ERL files to the E-mail immediately after error occurs and send it to FAQ-secure@xlgames.com, and our team will investigate it and guide you to the further solution.
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