[Notice] How to Write the ArcheAge Refund Application InformationNotice
2023-09-14 09:00We are notifying the information needed for the Refund Application again that is currently available due to the service termination, as the refund may not proceed normally during the transfer afterward due to lack of information registered.
Please check and reapply for the refund application if there is a lack of information or error regarding this.
Notice of information needed for the refund application is shown below, and please take into account that additional measures will not be available if the registered information has errors or is applied after the deadline.
※ Notes: For users who registered for both Cash and LINE POD Coin Transfer Refund, the last information applied will be taken into measure. Please check again whether you registered wrong and reapply if you have until the deadline. Refund application is not registered after the deadline in any case.
Furthermore, XL Cash received by using the Pouch is free cash which is not included in the refund target. Please refer to How to Check Paid/Free Cash shown below for details.
Furthermore, XL Cash received by using the Pouch is free cash which is not included in the refund target. Please refer to How to Check Paid/Free Cash shown below for details.
■ Information Needed for Cash Refund
1. Game Information
A. Character Nickname
B. Server Name
※ Information above only needs one character nickname per account.
※ Information above only needs one character nickname per account.
2. Account Information
A. Bank Name (Bank's English or Chinese Full Name)
B. Account Number
C. Depositor English Name (Exact English Name in the Bank Account)
D. SWIFT Code
E. Country Code or Foreign Bank Code
※ Information above is the user's bank information to be transferred, which needs no error to register for the refund application normally.
※ Information above is the user's bank information to be transferred, which needs no error to register for the refund application normally.
3. User Information
A. User’s English Name
B. User’s English Residential Address
C. User Contact (Phone Number) (Including Country Code)
D. Bank Expense Screenshot of LINE POD Coin Charge
※ User's English Name, English Residential Address, Contact (Phone Number), and Bank Expense Screenshot of LINE POD Coin Charge are all needed to register for the refund application normally.
4. LINE POD Account Information: LINE POD ID
D. Bank Expense Screenshot of LINE POD Coin Charge
※ User's English Name, English Residential Address, Contact (Phone Number), and Bank Expense Screenshot of LINE POD Coin Charge are all needed to register for the refund application normally.
4. LINE POD Account Information: LINE POD ID
■ Information Needed for LINE POD Coin Transfer Refund
1. Game Information
A. Character Nickname
B. Server Name
※ Information above only needs one character nickname per account.
※ Information above only needs one character nickname per account.
2. LINE POD Account Information: LINE POD ID
Access the site https://pod.game.line.me/, log in to your account, and provide information by copying the ‘POD ID’ as the screenshot below.■ How to Check XL CASH able to Refund
A. Enter the ArcheAge website (https://asia.archeage.com) and log in to the LINE POD.
B. After login, click the XL CASH button on top.
C. According to the screenshot below, Paid XL Cash information on the right can be refunded, whereas other XL CASH is Free XL Cash that is excluded from the refund target as previously applied.
B. After login, click the XL CASH button on top.
C. According to the screenshot below, Paid XL Cash information on the right can be refunded, whereas other XL CASH is Free XL Cash that is excluded from the refund target as previously applied.
Please refer to the notice below on the Service Termination and Refund to register for the refund application.
Thank you.