Category | Restoration | Contents | Exceptions |
---|---|---|---|
Deleted Character | O |
A. Restorable within 3 months from when the character is deleted. B. The deleted character is restored to an earlier point when you delete the character. |
A. Demolished Housing including Housing Province, Farm, Tax, etc. cannot be restored. B. Expired item, mail, etc. cannot be restored. C. If the same character name exists, the restored character name will be randomly changed. D. Unrestorable if there are not enough character slots. |
Destroyed Items | O | Equipment items, quest items, sundries, etc. |
A. For companions, the level is reset. B. Time limited item is restored from the point of destruction to the remaining time. C. Event time limited Item cannot be restored. D. Summonable items such as ship, tank, car etc. can be restored once per character / year. |
Accidentally Sold Item to NPC store |
O | Restorable after retrieving earned game money when selling the item. |
A. For companions, the level is reset. B. Time limited item is restored from the point of destruction to the remaining time. C. Event time limited Item cannot be restored. D. Summonable items such as ship, tank, car etc. can be restored once per character / year. |
Wrong Purchase at NPC Store |
O |
A. Once per character / year. B. Wrong purchase or exchanged item at NPC Store. (Including game money, various coins, tokens, etc.) |
Used item cannot be restored. Example: When building design. |
Changed Appearance | O |
A. Once per character / year. B. 2 Items will be restored (Stat Item, Image Item) before attempting to change appearance. |
Alembics consumed when changing appearance cannot be restored. |
Extracted Items | O |
A. Once per account / year. B. Restorable after retrieving the earned materials by extracting. |
Salvaged Lunagem cannot be restored. |
Accidentally Crafted Items | O |
A. Once per character / year. B. Restorable after retrieving the craft output. |
A. Consumed Golds and Labor when crafting cannot be restored. B. Tradeable craft materials and output cannot be restored. |
Proficiency | X | Decreased Proficiency cannot be restored. | |
Damage from Account Hijacking |
X | ||
Deleted Overdue Mail | X | ||
Loss due to Fraudulence | X | Damaged material and item due to fraudulence cannot be restored. |
|
Items Purchase from Cash Shop |
X |
A. Cash item moved from Cash Shop Mail to inventory cannot be cancelled / restored. B. Cash item you gifted cannot be cancelled / restored. |
|
Destroyed Item during Enhancement |
X | ||
Destroyed Items used as Synthesis Material |
X | ||
In-game Mail that has been Sent to Other Character | X | ||
Auction | X |
A. Item you purchase or sell at Auction House cannot be restored. B. The registration fee of auctioned item cannot be restored. |
Category | Details | 1st Restriction | 2nd Restriction | 3rd Restriction |
---|---|---|---|---|
Chat Spamming |
An act of intentionally uploading same contents repeatedly or uploading immoderate contents in the chat window. |
Chat block (Muted) for 12 Hours |
Chat block (Muted) for 24 Hours |
Chat block (Muted) for 72 Hours |
Inappropriate Language |
All acts of using swearing or foul language/initials/spells that may imply offensive, disgusting, or offensive to the other players. (chat, mail, character name, UCC, etc.) In case more than third restriction is demanded, "3-Day" Use Restriction may apply according to Additional Use Restriction Act. |
Chat block (Muted) for 12 Hours |
Chat block (Muted) for 24 Hours |
Chat block (Muted) for 72 Hours |
(1) An act of directly or indirectly insulting or slandering against parents or family members. (2) An act/expression of implying sexual content or sexual humiliation. (3) An act of slandering, ridiculing, or degrading any race, nationality, ethnicity, religion, gender, person or disability. (4) An act/expression/dialogue of infringing or damaging honor of third parties, portrait rights, personal information. (5) An act of slandering or demeaning an opponent by using the companion’s name or UCC. (6) An act/expression of causing fear or threatening other users in real life. (7) An act of using expressions or communications prohibited by other policies and causing discomfort or unpleasant feeling to other users. (8)Even the case of using of initials, changing parts or spells, or switching some spells with different characters of the inappropriate words mentioned above. |
Restricted for 7 days |
Restricted for 15 days |
Restricted for 30 days |
|
Attempting to Sell or Buy Items for Real Money |
An act of attempting to sell or buy accounts, characters, or items, for real money using the means of communication provided by the game. |
Restricted for 15 days |
Restricted for 30 days |
Permanently Restricted |
Selling or Buying Items for Real Money |
1) The case of concluded deals mentioned above. 2) Actions Taken: Collecting all profits including ill-gotten items and in-game money. |
Restricted for 365 days |
Permanently Restricted | |
Inappropriate Name |
1) Using of names which sound inappropriate in the game culture and cause an offense against public morals. 2) Actions Taken: Changing or deleting the character/guild name after the Temporary Restriction. |
Change or Delete Name and send a Warning |
Change or Delete Name and Restricted for 3 days |
Change or Delete Name and Restricted for 15 days |
Inappropriate UCC |
An act of using UCC that infringes on the copyright or portrait rights of the company/others, or causes unpleasant feeling, disgusting or insulting. |
Deletion of UCC and send a Warning |
Deletion of UCC and Restricted for 3 days |
Deletion of UCC and Restricted for 15 days |
Disrupting Gameplay |
1) An act of causing repeated or persistent inconvenience to other users, such as repeating certain actions to interrupt the progress of the game or interfere with normal use of the game. 2) Example: Malicious use of summons to hinder other users' gameplay, such as repetitive and continuous blockage of NPCs. |
Send a Warning |
Restricted for 7 days |
Restricted for 30 days |
Incitement to Aleatory Game |
1) An act of inciting to damage to others by letting uncertain events determine/create profit for the specific parties/individuals. 2) Promoting/advertising the act mentioned above. 3) Actions Taken: Collecting all profits including ill-gotten items and in-game money. |
Restricted for 30 days |
Permanently Restricted | |
Commercial Promotion |
An act of repeatedly using commercial games to promote commercial information or information. |
Restricted for 3 days |
Restricted for 7 days |
Restricted for 30 days |
Spreading False Information |
An act of distracting other users by spreading false information that is not officially announced. |
Restricted for 3 days |
Restricted for 7 days |
Restricted for 30 days |
Exploit |
1) An act of repeatedly exploiting the game system differently from its intended intentions to gain unfair advantage. Example: Malicious play that causes deprivation/damage to other players such as match manipulation, hoarding, repetition of rewards/goods, and etc. 2) An act of attempting subsection no.1 mentioned above without reporting, or advertising/sharing it with other users. 3) The accounts that are used to gain or involved in the related item or game money. Example: sharing profit between accounts of the same or similar IP. 4) Actions Taken: Collecting all related profits/benefits such as related items, experience, honor point, leadership, and etc. |
Restricted for 15 days |
Restricted for 30 days |
Permanently Restricted |
Use of Illegal Programs |
1) An act of using malicious illegal software/hardware the company never acknowledges, such as Auto-Hunting Program. 2) An act of using other programs the company never provides, such as Speed Hacks or Damage Hacks. 3) Illegal program dissemination. 4) An act of acquiring or engaging in the movement of ill-gotten items and game money. |
Permanently Restricted | ||
Bug Exploitation |
1) The case of repeatedly exploiting errors in the game system to gain unfair advantage and seriously affecting game results. 2) An act of attempting subsection no.1 mentioned above without reporting, or advertising/sharing it with other users. 3) The accounts that are used to gain or involved in the related item or game money. Example: sharing profit between accounts of the same or similar IP. 4) Actions Taken: Collecting all related profits/benefits such as related items, experience, honor point, leadership, and etc. |
Permanently Restricted | ||
Minor Bug Exploitation |
1) The case of randomly exploiting errors in the game system to gain unfair advantage and slightly affecting game results. 2) Same as subsections no.2, 3, 4 mentioned above in Bug Exploitation. |
Restricted for 15 days |
Restricted for 30 days |
Permanently Restricted |
Impersonation |
1) An act of impersonating company employee, such as Game Master, to harm other users or gain items, and etc. 2) Actions Taken: Collecting all profits including related items and game money. |
Permanently Restricted | ||
Disrupting Game Operation |
An act of intentionally disrupting the normal operation of the game. | Restricted for 7 days |
Restricted for 15 days |
Restricted for 30 days |
False Report |
An act of disrupting the game operation or reporting false facts such as account hijacking. |
Restricted for 15 days |
Permanently Restricted | |
Infringement on rights including intellectual property rights. |
An act of infringing on the rights of others, such as copyrights, trademarks or design rights, or violating related laws. | Content Deletion |
Content Deletion and Restricted for 3 days |
Content Deletion and Restricted for 7 days |
Category | Warning | 1st | 2nd | 3rd | 4th | 5th |
---|---|---|---|---|---|---|
Content | Post(comments) will be deleted |
Writing Restriction for 3 days | Writing Restriction for 7 days | Writing Restriction for 30 days | Writing Restriction for 90 days | Account Restriction |